General booking conditions

Åre HAS A BEAUTIFUL NIGHT LIFE

IF THE PURPOSE OF YOUR JOURNEY IS TO PARTY, YOU SHOULD READ THIS: We have tightened our rules on the occasion. In Åre Travel’s accommodation, disruptive party / after-party is strictly prohibited and violation is charged according to a special tariff. READ MORE

General Booking Conditions

These general conditions apply between the Lessor/Owner/Intermediary and the Guest who himself or through another enters into an agreement with the Lessor/Owner/Intermediary as stated in the confirmation.

Åre Travel Designer AB, 559154-4068 is an Intermediary of tourist accommodation in Åre.

RESIDENCE ADDRESSES:

 

Conditions
The accommodation is privately owned but rented out via Åre Travel in its own name. Marginal profit taxation for travel services is applied.

  • Freestylehuset, apartment 304, Stationsvägen 18, ÅRE
  • Mitt i Åre 1, apartment 611, Kabinbanevägen 22 D, ÅRE
  • Mitt i Åre 1, apartment 614 , Kabinbanevägen 22 D, ÅRE
  • Mitt i Åre 1, apartment 632, Kabinbanevägen 22 D, ÅRE
  • Mitt i Åre 2, lägeneht 839, Årevägen 108, ÅRE
  • Mörviken, apartment 342, Stationsvägen 18, ÅRE
  • Olympiabacken by View, Kallströmsväg 5, ÅRE
  • View, apartment A 1001, A 1503, D1401, D1402, Kallströmsväg 21, ÅRE
  • Brygghusen, apartment number 3, 4, 5, 8 and 10, Kabinbanevägen 4, ÅRE
  • Åre Park, apartment 7, Sankt Olavs väg 36C, ÅRE
  • VM-huset, apartment 5, Årevägen 138, ÅRE

Terms
The accommodation is owned by Åre Travel and rented out in its own name. 12% VAT.

  • Fjällbyn, flat 117, Fjällbyvägen 24, ÅRE


RESPONSIBLE LESSOR, PAYEE AND GUEST SERVICE:

Åre Travel Designer AB
Reception: Stationsvägen 18
837 51 Åre
Sweden

Tel: +4664788480
Mail: booking@aretravel.se
www.aretravel.se</ p>

Organization number: 559154–4068
VAT number: SE559154406801
VAT: 12% or Profit margin taxation for travel< /p>

PAYMENTS:
Bank giro:
840-2679 Account number: 6381-532057651
IBAN SE 1760000000000532057651 BIC HANDSESS

Swish company: 1232761138

OWNER/ LESSOR & PAYEE:

Tottbacken/ Peak Performance Mountain House

Renskutan AB
Tottbacken 10
83013 Åre
Sweden

Organization number 556636-7230
VAT registration number SE556636723001

Bankgiro 5622-4736
IBAN SE1160000000000739117742 BIC HANDSESS
Handelsbanken S- 830 13 Åre

MEDIATORS AND GUEST SERVICE:

Åre Travel Designer AB
Stationsvägen 18
837 51 Åre
Sweden

Tel: +4664788480
Mail: booking@aretravel.se
www.aretravel.se

Conditions 12% VAT
Minimum age 25 years
Pets prohibited
Private spa bath can be booked at an additional cost
Normal cleaning is included in the rental cost

RESPONSIBLE LESSOR, PAYEE AND GUEST SERVICE:

Åre Travel Designer AB
Stationsvägen 18
837 51 Åre
Sweden

Tel: +4664788480
Mail: booking@aretravel.se
www.aretravel.se

Organization number:
559154–4068
VAT number: SE559154406801
VAT: 12% p>

OWNER:
Pensionat Tottvillan AB
Reg. no: 556608-7952

ADDRESS
Tottvillan, Tottbacken 14, ÅRE

DEPOSITS
Bank giro:
840-2679 Account number: 6381-532057651
IBAN SE 1760000000000532057651 BIC HANDSESS

Åre Travel- Skiers Home
Villa Solbringen

LESSOR/ OWNER

Responsible Lessor  is a private person who only hires Åre Travel as a sales agent. Payment is made directly to the owner or another booking channel.
Guest service, bed line, cleaning, janitorial and on-call matters are provided by Åre Travel Mood Managers AB, 559198-9479

MEDIATOR

Åre Travel Designer AB
Stationsvägen 18
837 51 Åre
Sweden

Tel: +4664788480
Mail: booking@aretravel.se
www.aretravel.se

Organization number: 559154–4068
VAT number: SE559154406801

 

GDPR POLICY

1. GENERAL

1.1 Renskutan AB / Åre Travel Designer AB respects and values your personal privacy. We want you to feel secure when we process your personal data. Through this privacy policy (“Privacy Policy”), we inform you about how we ensure that your personal data is handled correctly.
1.2 We must process your personal data to provide our products and services to you as a user. This Privacy Policy applies to you when booking experiences or accommodations with us.

2. DATA PROTECTION OFFICER

2.1 Renskutan AB / Åre Travel Designer AB is responsible for the processing of your personal data and ensures that this is done in accordance with applicable laws. Contact information can be found at the end of this policy.
2.2 We have appointed a Data Protection Officer responsible for ensuring compliance with data protection laws. The officer’s contact details are malin@aretravel.se.

3. OUR PROCESSING OF YOUR PERSONAL DATA

At Renskutan AB / Åre Travel Designer AB, we process your personal data to provide you with our products and services in the best possible way. This includes:

  • Administering and fulfilling agreements while protecting both parties’ legal interests,
  • Marketing, including personalized offers,
  • Method and business development.
Purpose: Fulfilling our contractual obligations
  • Personal data: Contact details, order and payment information, sensitive information such as health and allergy data if needed in certain cases.
  • What we do: We process your personal data to deliver, customize, and manage our products and services, and to provide customer service.
  • Legal basis: Performance of contract. We are entitled to process your data based on legitimate interest in the event of disputes.
  • Retention period: Personal data is stored for the duration of the contract and up to 36 months thereafter.
Purpose: Marketing
  • Personal data: Contact details, browsing behavior, order and payment history, demographic data.
  • What we do: We use your data to offer personalized offers and information via various channels such as email, phone, and social media.
  • Legal basis: Legitimate interest for direct marketing. Your consent is required for third-party marketing.
  • Retention period: Data is retained during the contract period and up to 36 months after the contract ends.
Purpose: Method and business development
  • Personal data: Contact details, purchase patterns, order and payment information, demographic data, browsing behavior.
  • What we do: We analyze your data to improve our services and offers, and for customer service development.
  • Legal basis: Legitimate interest.
  • Retention period: Data is stored for the contract duration and up to 36 months thereafter.

4. HOW WE COLLECT YOUR PERSONAL DATA

4.1 We collect personal data from booking channels such as Booking.com, Airbnb, Stugknuten, Hotels, or through direct contact via email. We may also collect social security numbers for RUT and ROT tax deductions.
4.2 Certain personal data is required for us to fulfill our agreement with you. If you do not provide this data, we may be unable to offer our products and services.

5. AUTOMATED DECISION-MAKING

We do not use automated decision-making that could have significant effects on you.

6. HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We retain your personal data for as long as necessary for the purposes for which it was collected, or as required by law.

7. WHO WILL PROCESS YOUR PERSONAL DATA?

Your personal data will be processed by Renskutan AB / Åre Travel Designer AB and our IT providers and partners. We do not share your data with third parties without your explicit consent.

8. YOUR RIGHTS

You have the right to:

  • Request access to your personal data.
  • Request correction or deletion of your data.
  • Limit the processing of your personal data.
  • Object to processing based on legitimate interest.
  • Withdraw your consent.

Contact us via booking@aretravel.se to exercise these rights.

9. COOKIES

We use cookies on our website to improve the user experience. Read more in our cookie policy.

10. CONTACT DETAILS

If you have any questions regarding this Privacy Policy, please contact us:

Renskutan AB/Tottbacken, VAT 566636-7230
Tottbacken 10, 83751 Åre
www.tottbacken.se

Åre Travel Designer AB, VAT 559154-4068
Stationsvägen 18, 83752 Åre
www.aretravel.se
booking@aretravel.se

BOOKING TERMS AND CONDITIONS

Åre Travel Designer AB, Swedish company VAT no. 559154-4068 (in the following “Åre Travel”, “we” or “us”) provides surf and kite camps in destinations all over the world to individuals and businesses. These Terms and Conditions govern the contractual relationship between Åre Travel and the Traveler when booking a camp at​ ​www.aretravel.se​,​ participating in an activity or buying any related products or services.

Since these Terms and Conditions constitute an agreement between you and Åre Travel, it is important that you carefully read these Terms before booking your trip or buying related products or services. Please note that some activities are sold but not carried out by Åre Travel, different terms may apply to these activities.

1. Definitions

1.1 The following terms and definitions shall have the meaning in these Terms as set forth in this provision:

“Activities”
The Activities provided at the destination and included in the Package Tour, such as surfing lessons etc. The Activities may be provided by Åre Travel, an affiliate, a partner or subcontractor to us.

”Agreement”
These Terms, the Booking Confirmation and other brochures, catalogues and printed materials provided by Åre Travel.

“Booking Confirmation”
The confirmation of the Traveler’s booking of a Package Tour sent to the Traveler if the booking is accepted.

”Website”
Åre Travel´s website​ ​www.aretravel.se

”Package Tour”
Åre Travel provides Package Tours to the Traveler. Package Tour refers to an arrangement that has been designed before an agreement is reached and which consists of: accommodation, meals and activities or any of these services in combination with any tourist service that is a non-essential part of the arrangement and which is not directly linked to the activities or accommodation. In addition, it is a condition that the event lasts more than 24 hours or includes overnight stays and is sold or marketed for a common price or for separate prices linked to each other

”Terms”
These Terms and Conditions (this document).

”Traveler”
Natural persons and businesses who buy Åre Travels services and products (you).

2. The booking

2.1 By booking a Package Tour you acknowledge that you have read, understand and agree to be bound by these Terms.

2.2 When a booking has been submitted to Åre Travel, we will send you a Booking Confirmation after booking. The booking is binding 24 hours after you recieve the booking confirmation upon both parties

2.3 If you make a booking on behalf of other participants, you guarantee that you have the authority to accept and do accept these Terms on behalf of the other participants in your party. By booking on behalf of other participants, you are deemed to be the designated contact person for every participant included on that booking. This means that you are responsible for making all payments due in connection with your booking, notifying Åre Travel if any changes or cancellations are required and keeping your party informed.

2.4 Anyone under the age of 18 on the date of first travel is considered to be a minor. All bookings made by a minor traveling without a parent or guardian require the written consent of a parent, guardian or any other person who is required by applicable law for any minor to travel.

2.5 A minor participating in the Package Tour “youth camp” must bring the original written consent in signed form and deliver it to the camp manager upon arrival. Åre Travel has the right to reject a Traveler if he or she is without the necessary documents.

3. Obligations of the traveler

3.1 The Traveler is responsible for having a complete and valid passport and other documents necessary for the fulfillment of the Package Tour and, if circumstances so require, visa and required vaccinations.

3.2 Travelers are individually obliged to acquire a travel insurance that covers medical treatment. The activities that are offered through Åre Travel includes a certain risk (even with the presence of instructors/guides), and it is the Traveler’s own responsibility to make sure their insurance covers injuries caused by the activities Åre Travel any affiliate or subcontractors to Åre Travel offers at any given destination.

3.3 The Traveler is responsible for booking flights and / or other transport to the destination stated at the time of booking of the Package Tour.
The Traveler shall, when booking a Package Tour, inform Åre Travel of their nationality, including information about possession of Swedish or foreign passports, and possibly dual citizenship, in order for Åre Travel to fulfill its obligation to inform about any passport and visa requirements. Åre Travel’s obligation to provide information regarding passport and visa requirements, only apply in relation to EEA citizens.

3.4 The Traveler shall immediately after receiving the Booking Confirmation, go through the Booking Confirmation, tickets and other travel documents and make sure that the information is in accordance with the Agreement and that the name is spelled in the same way as it is in the passport.

3.5 The Traveler shall immediately inform Åre Travel of any changes to the Travelers contact information, such as address, e-mail address, telephone number, errors in spelling or other information relevant to Åre  Travel’s opportunity to contact the Traveler.

3.6 The Traveler shall behave and not in any way impair the comfort and enjoyment of the other members of the Package Tour. Åre Travel reserve the right to withdraw any booking, service or activity made and/or to decline or refuse any individual as a member of the Package Tour, if it appears, at Åre Travel discretion, that such individual is likely to endanger the health or safety, or impair the comfort and enjoyment of the other members of the Package Tour.

4. Price and payment

4.1 Information about the package is included in the Agreement, and the information is binding if we do not explicitly reserve the right to make changes and the Traveler has received information about such changes prior to the conclusion of the Agreement.

4.2 The price must be stated in such a way that the total price per Package Tour is clearly stated. The price should include all services included in the Agreement as well as mandatory
taxes, charges and fees national and/or foreign authorities may charge for the services provided.

4.3 Payment for web client can be made against credit/debit card or invoice and can be divided into 2 payments; consisting of a deposit of 20 % and the remaining amount, 80%.

The remaining 80 % has to be paid in full by credit card or invoice 60 days prior to arrival at the latest to avoid cancellation of booking and loss of deposit.

4.4 Åre Travel  will send out a payment reminder for this one week prior to payment due date to the travellers given email or by post.

4.5 Please note that if the Package Tour is purchased less than 60 days prior to arrival, full payment is due at the time of booking.

4.6 Special arrangements are included in the Agreement only if these are sold or marketed together with the main arrangement for a common price or for separate prices linked to each other.

4.7 At the Traveler’s request, additional special services are included in the Agreement only if expressly confirmed by us. Such confirmation must be made in writing. Costs or discounts linked to the additional services or specifications shall be clearly stated in the price schedule.

4.8 If the payment is delayed, a reminder with additional fee and new date of payment will be issued. By furthermore delays of payment, the case will be transmitted to a debt collector. Be aware that the booking is an obligating agreement of purchase, and that you are obliged to pay unless you commence a written cancellation in accordance of the terms within section.

4.9 If the terms of payment listed above are not withheld, Åre Travel have the right to regard the booking as annulled, and can prospectively sell the booking to someone else.

5. Open purchase policy

5.1 Åre Travel offers a 7 days full refund policy on this purchase when purchased more than 90 days prior to the arrival date of the Package Tour.

Åre Travel offers a 24 hours full refund policy on this purchase when purchased less than 90 days prior to the arrival date of the Package Tour.

You will get the full amount refunded if you wish to use this open purchase policy. The policy is only valid by sending us a written cancellation with the order number included within the time limit stated above. Send a written refund request to booking@aretravel.se and we will refund you the purchase within 14 days from the cancellation date.

6. Price changes

6.1 If cost increases occur for us after the Agreement becomes binding, we may raise the price for the Package Tour with an amount corresponding to the cost increases if these are due to:

6.1.1 changes in taxes, fees and duties or fees for certain services, such as airport,
port, landing and start-up fees or
6.1.2 changes in exchange rates used in calculating the price of the Package Travel.
6.2 If a cost increase occurs due to any of the changes in 6.1 I-II above, the price may be increased by an amount corresponding to Åre Travel’s share of the cost increase incurred when fulfilling the Agreement. For example, if a fee according to 6.1 above increases by 10€ for each Travel, the price may be increased by the same amount.
6.3 The right to increase the price as stated above is only available if the cost increase exceeds 10€.
6.4 The price may not be increased during the last 20 days prior to the agreed date of departure. We undertake to inform Travelers about price changes as soon as possible.
6.5 The price for a Package Tour should correspondingly be reduced if our costs decrease earlier than 20 days prior to the agreed departure date, for the same reasons as stated above in section 6.1. In case of cost reduction, the price should be reduced only if the cost reduction exceeds 10€.

7. Transfer of package tour
7.1 The Traveler has the right to transfer the Package Tour to another person, if this person complies with these Terms and the Agreement and fulfils the conditions of participation in the Package Tour, for a fee of 70€. The prerequisite is that Åre Travel is notified within a reasonable time before departure. The right to transfer the Package Tour may be limited, in whole or in part, by us if a transfer is not possible due to conditions imposed by subcontractors. Restrictions on the right to transfer a Package Tour shall always be clearly stated in the Agreement.

7.2 The Traveler and the person to whom the Package Tour is transferred are jointly and severally liable for the amount remaining to be paid for the Package Tour and for all additional costs resulting from the transfer. In addition, we are entitled to reasonable compensation for the extra work and additional costs we incur as a result of the transfer.

8. Changes requested by the traveler before departure

8.1 For changes made after the Agreement has become binding upon the parties, Åre Travel has, in addition to the reimbursement for the actual costs resulting from the changes, the right to charge an administrative fee. The Traveler’s changes in this section 8.1 refers to changes made to the date of the Package Tour, the destination or the Travelers participating in the Package Tour etc.

8.2 Change of dates or downgrade package cannot be made less than 30 days prior to the arrival date. Adding services can be made up until one day prior to arrival.

8.3 Åre Travel will do their best to change the date of a booking if this is a request from the Traveler. However, be aware that this has to be done at the latest 30 days prior of the departure, as well as that such change is dependent of the availability on the desired dates. Change of date will entail an administration fee of 70€ per person in the booking.

8.4 Change of date will potentially result in added costs according to price adjustments alongside seasonal circumstances at the destination. Åre Travel is required to inform the Traveler of a prospective rise of Package Tour costs by requests from Travelers to change the dates of a Package Tour.

8.5 The person responsible for the booking and payment, can request to change the name of the traveller in their booking, but only if the package already has been paid in full. Åre Travel accepts name change, but will not accept responsibility for payment from the person taking over the booking. This is considered an interaction between the original traveller and the new traveller.

9. Changes/ cancellation made by Åre Travel before departure

9.1 Åre Travel may change the terms of the Agreement after the Agreement has been concluded. If the Package Tour has to be cancelled or if it cannot be carried out as agreed, the Traveler will be informed as soon as possible.

9.2 If the change results in a reduction of the value of the Package Tour, the Traveler is entitled to a price reduction. However, this does not apply to any changes or deviations that may be considered to be of minor importance to the Traveler.

9.3 If we can not fulfill what we have committed to under the Agreement and this constitutes a significant breach of contract for the Traveler, the Traveler may: cancel the Agreement and recover all the amount paid by the Traveler who made the booking under the Agreement; or participate in another Package Tour, if we can offer this.

9.4 In so far as the Traveler wishes to terminate the Agreement for the reasons stated in this section 9, Åre Travel shall be informed within a reasonable period of time. If this is not done, you will lose the right to terminate the Agreement.

9.5 If the replacement Package Tour is less than the original Package Tour, we will refund the price difference to the Traveler.

10. Changes made by Åre Travel after departure

10.1 Due to later events, we may not be able to provide parts of the agreed services after departure. For certain Package Tours, it may for example be difficult to predict the precise outcome because of their special nature. Changed natural conditions, road change, political events, etc. may cause us to make changes to the travel plan. In such cases, if possible, we will offer the Traveler compensational Package Tour. If the change causes a degradation for the Traveler, this may be entitled to damages and / or deductions.

10.2 If Åre Travel finds it necessary, an already started Package Tour can be cancelled or changed. By such cancellations, the Traveler has the right to demand the refund of an amount equivalent to the amount of days the Traveler has not made use of. When changing the Package Tour, the Traveler will be informed of what refund regulations that will abide at the specific destination, and the possibility to make the choice whether they want to cancel the Package Tour, or accept the changes that will be made.

10.3 If changes to the agreed services under 10.1 or 10.2 are due to circumstances beyond our control which we could not reasonably have expected to count on when the Agreement was concluded and whose consequences we could not reasonably have avoided or overcome, the Traveler is not entitled to damages. If changes are due to subcontractors we have hired, we are free of liability only if it is due to a circumstance beyond the subcontractor’s control.

11. The traveller’s right to cancel the package tour

11.1 The Traveler’s cancellation of the Package Tour must be done in writing, by e-mail to the addresses listed in section 19 in these Terms. Send us a written cancellation with the number of your Booking Confirmation and your account number included, and we will refund the amount within 2 weeks from the cancellation date.
11.2 Please note the  open purchase policy as stated in section 5 above.
11.3 The date of which Åre Travels receive the cancellation will be crucial for the amount of the refund / the Traveler’s payment responsibilities. Cancellation in days before departure: Percentage of total refund:

11.4.1 From 91 days or more to arrival; 80% (you will be charged 20 % of the total amount)
11.4.2 90 days or less to arrival: 50% (you will be charged 50 % of the total amount)
11.4.3 Under 60 days to arrival: 0% (you will be charged 100 % of the total amount)

11.5 There will be no refund if the Traveler chooses to cancel a Package Tour after it has commenced, unless the cancellation is in accordance with section 12.

12. Åre Travels rights to cancel the package tour

12.1 In accordance to paragraph 9 in this agreement, Åre Travel has the right to cancel the booking and keep the deposit if payment has not been made in full within 60 days of arrival. Its important to place payment by credit card in order to assure that payment is registered in Åre Travels system on the payment due date (60 days prior to arrival).

12.2 If you have been offered an invoice payment its important that you place payment at the very latest 1 week PRIOR to payment due date, to ensure that payment is registered on your booking at the time of the payment due date. A delay of 1 week when paying via bank transfer is considered normal procedure and therefore a payment a week prior to due date is necessary when paying with bank transfer.

13. Force Majeure

13.1 Åre Travel, as well as the Traveler, has the right to withdraw from the Agreement, after the Agreement has become binding upon the Parties, if a natural disaster, war, mobilization or military call-up of larger scale, requisition, seizure, authority regulations, contagious diseases and riots or other events that significantly influences the performance of a Package Tour or the conditions of the travel destination at the time when the Package Tour is to be carried out. If the Traveler or Åre Travel waive the Agreement under this provision, the Traveler is entitled to a refund of what he / she has paid under the Agreement. If Åre Travel waive the Agreement under this provision, the Traveler is not entitled to damages or any other penalties.

13.2 The assessment of whether an event is considered to be such an event as specified in 12.1 shall be made taking into account official statements from Swedish and other international authorities. A statement issued by the Ministry of Foreign Affairs refraining from travel to the current travel destination shall be regarded as such an event.

13.3 The Traveler is not entitled to withdraw from the Agreement in accordance with clause 12.1 if, at the conclusion of the Agreement, he / she knew that such an incident occurred as referred to in this section 12 or if the event was generally known.

13.4 The cancellation by force majeure is not valid if the camp at the destination does not have to close due to the force majeure, e.g. if there is a volcano eruption causing a cloud of ashes that will lead to flight cancellations. Åre Travel does not offer or sell flights, and is therefore not obliged to refund their packages if there is a flight cancellation that leads to the customer being hindered from arriving in time.

15. Refunds and error correction

15.1 In the event of a defect in the agreed services, the Traveler shall immediately, after having noticed or should have noticed the defect, give Åre Travel or to the subcontractor to which the fault relates a complaint, so that we or the subcontractor are given the opportunity to correct the defect. Complaints should be made on the journey if possible. If it has been possible to make the complaint before returning home, but this has not happened, the Travellers right to complain has been lost.

15.2 The Traveler shall, as far as possible, ensure that the complaint is documented in writing by us or our subcontractor at the destination.

15.3 Claims for damages or deductions shall be made to Åre Travel immediately after the end of Package Tour.

15.4 If a claim is made due to defects in the Package Tour later than two months from the date on which the Traveler noticed or should have noticed the defect, the Traveler is deemed to have lost the right to invoke the defect.

15.5 If we offer to correct the error, the Traveler may not demand a deduction or cancel the Agreement, provided that the correction is made within a reasonable time and at no additional cost or material disadvantage to the Traveler.

15.6 The Traveler should always limit his / her injury to the furthest extent possible.

16. Participation in activities

16.1 Please note that sometimes Åre Travel only acts as an intermediary and does not organize or perform the Activity at the destination. Activities may be organized and performed by an affiliate or subcontractor to Åre Travel.

16.2 If the Activity is not organized by Åre Travel, Åre Travel is not responsible for the performance of the Activity. Different terms, regulations or laws may apply to an Activity not performed by Åre Travel and the relationship between the Traveler and the party responsible for the Activity.

16.3 If the Activity is not performed by Åre Travel, the Traveler shall be informed who the responsible party is. If the Traveler has questions, requests or complaints regarding the performance of the Activity the party responsible for the Activity should be contacted directly.

16.4 Travelers participate in all Activities on their own risk and are responsible for assessing whether a Package Tour and/or Activity is suitable for them or not. Travelers should consult a physician to confirm their fitness for travel and participation in any planned Activities.

16.5 Åre Travel does not provide medical advice. It is the Travelers responsibility to assess the risks and requirements of each aspect of the Package Tour and Activity based on their unique circumstances, limitations, fitness level and medical requirements.

16.6 In order to participate in an Activity, you must upon request provide any medical information reasonably requested by Åre Travel and may be required to complete Åre Travel medical information form available at the time of booking or at the destination of the Package Tour.

16.7 Medical forms are mandatory for certain Package Tours.

16.8 Åre Travel reserves the right to deny the Traveler permission to travel or participate in any aspect of a Package Tour or Activity at any time and at the Traveler’s own risk and expense where Åre Travel determines that the Traveler’s physical or mental condition renders the Traveler unfit for travel or represent a danger to he or herself or others.

16.9 Please note that affiliates and subcontractors organizing Activities also may require the Traveler to complete a medical information form before participating in the Activity.

16.10 Åre Travel are not responsible for wind, wave, snow and weather conditions during your stay, and will have the right to cancel surf/snow/bike/skiing lessons, guided tours up the mountain, if wind, surf, snow and weather conditions make it impossible or unsafe to run lessons as planned. Instructors and guides working for Åre Travel will have the full right to take decisions about whether the conditions are appropriate or not for lessons, and will also do their best to give the missing lesson(s) back at another time during your stay.
Travelers cannot claim a refund because of snow or any other weather conditions hindering Åre Travel in giving safe activity lessons.

17. Limitation of liability

17.1 Without limiting any other provision of these Terms, to the fullest extent permitted by law, Åre Travel shall not be responsible or assume any liability to any Traveler for: (a) any injury, damage, loss or delay affecting any person or property not arising from Åre Travel own negligence or breach; (b) any loss, damage, cost, expense or delay suffered or incurred due to circumstances beyond our reasonable control, including but not limited to:

17.1.1  actions or omissions of third parties (including any applicable third party service providers);
17.1.2  a force majeure events;
17.1.3  a failure by the Traveler to comply with any of his or her obligations hereunder;
17.3.4 a failure by the Traveler to possess, obtain or maintain any travel documentation
required for the Package Tour (e.g. health certificates, visas, valid passports,
etc.);
17.3.4 a failure by the Traveler to follow reasonable instructions, including but not limited
to noting and complying with specified check-in and check-out and/or meeting places and times.

17.2 To the fullest extent permitted by law, our maximum liability to any Traveler for any loss, damage, cost and/or expense shall in no event exceed the amount of the Package Tour fare paid to and received by us in respect of such Traveler.

18. Amendments

18.1 Åre Travel reserves the right to update or alter these Terms at any time, and will post the amended Terms on the Website. Any amendment will take effect 10 days after being posted to the Website. An up to date copy of these Terms, as amended, may be accessed at any time on the Website and will be sent to you upon written request to Åre Travel. You are deemed to have accepted any amendments to these Terms on the date that is 10 days after their posting on the Website.

19. Severability

19.1 If any provision, or part thereof, in the Agreement would be or become invalid, this shall not render the entire Agreement invalid. Instead, and to the extent the invalidity substantially affects a Party’s payoff or performance according to the Agreement, reasonable adjustment shall be made.

20. Contact information

20.1 If you have any questions regarding these Terms, your Booking Confirmation, changes to the Package Tour, refunds, general questions or other, please send us a message to booking@aretravel.se or send us a letter using the address Åre Travel Designer AB, Bullerbyn 6, 837 51 Åre, Sweden  You can also reach us by calling 00 46 70 309 2117

21. Governing Law and dispute resolution

21.1 This Agreement shall be construed in accordance with, and governed by the laws of Sweden.

21.2 All disputes in relation to this Agreement shall be settled by public courts in Sweden.

THE LESSOR’S RESPONSIBILITY
The lessor must ensure that the Guest receives written confirmation of booking/cancellation and other necessary documents, provide payment receipts and information about keys or codes before arrival, etc. The lessor is responsible for the arrangement matches the description on the confirmation.

THE GUEST CHECKS DETAILS
It is the Guest’s responsibility to check the confirmation you received from the Lessor, that the e-mail and telephone number are correct, and to ensure that the arrival and departure dates are correct.

PAYMENT AND EV. REFUND
The guest’s payment for the arrangement must be received by the Payee at some point after booking, but no later than when the booking can no longer be cancelled, or on the date stated in the confirmation or on the invoice.

The payee has the right to charge a registration fee as a first installment. The arrangement must be fully paid for before it begins, unless otherwise agreed. Payment can be made via payment card or invoice.

If the Guest has not paid the invoice on time, or if the Payee has not managed to charge the payment card on the due date, the Payee has the right to cancel the booking.

When paying from abroad, the Guest pays any overheads that arise both in the home country and in Sweden. The payee takes payment and makes refunds in the currency stated on the booking confirmation, and is not responsible for any currency difference.

Repayment via card can take between 5 – 15 days, and the repayment time is not something that the Payee can influence.

We report illegal use of accommodation to the police, i.e. when guest does not pay for their accommodation.

BOOKING/CANCELLATION VIA BOOKING CHANNEL

When booking via a channel (e.g. Booking, Hotels, Airbnb etc), the channel and the Intermediary send out a booking confirmation via email.

The booking conditions vary depending on the channel and which price plan has been chosen, check what applies in the channel’s confirmation. Cancellation can only be made via the booking channel and the channel must confirm a cancellation in writing.

The conditions set by the channel are the current ones, and cannot be renegotiated with the Intermediary. For questions about cancellation, contact the booking channel.

BOOKING/CANCELLATION VIA WEBSITE EL. RECEPTIONIST

Booking: When booking, the Lessor sends out a booking confirmation via email. After receiving the booking confirmation, the Guest has a 24-hour right of cancellation. After 24 hours, the booking is binding. 25% of the rental amount is a registration fee.

Cancellation: Cancellation of the accommodation must take place in writing, and the cancellation must be confirmed by the Lessor in writing. Otherwise, the booking is valid. The lessor refers to the cancellation protection available via insurance or the card issuers in case of card payment.

  • In case of cancellation within 24 hours of receipt of booking confirmation, 0% of the rental amount is charged.
  • For cancellations of accommodation made 61 days or more before arrival, only the registration fee corresponding to 25% of the rental amount is charged.
  • If the accommodation is canceled less than 60 days before the arrival date, a fee corresponding to 100% of the rental amount is charged.

Non Refundable:
If the booking was made with the condition Non Refundable, the booking is immediately binding, and no refund will be made in case of cancellation.

ACCESSORIES
Accessories provided by the service company Åre Travel Mood Managers AB  cannot be cancelled.

ERRORS AND DEFICIENCIES
If the arrangement cannot be provided according to the booking confirmation and the Lessor or the Intermediary cannot offer the Guest other equivalent services, the Guest has the right to withdraw from the agreement and receive compensation with a deduction for it The guest has already taken advantage. In order for the Guest to have the right to withdraw from the agreement, it is required that the Guest notifies the Lessor as soon as possible.

Errors that occur during the stay must be reported by the Guest within a reasonable time so that the Lessor has an opportunity to remedy the error. If the Guest has not reported errors and deficiencies and the Lessor has therefore not had the opportunity to correct the error, the Guest is not entitled to any compensation.

The right to damages, due to errors during the stay or due to the Lessor canceling the trip, does not apply if the Lessor can demonstrate that the trip could not be completed or that the error occurred due to obstacles/circumstances beyond the Lessor’s control.

CHECKOUT
The following must always be done when checking out:

  • Before departure, the dishwasher must always be filled and switched on by the Guest.
  • Empty glasses and rubbish must be removed from the accommodation and thrown away in the building sorting.
  • The accommodation must be locked on departure, windows must be closed, all electronics must be switched off and lights must be switched off.
  • All keys to the accommodation and storage must be left on departure.
  • Parking card must be returned.

In cases where the accommodation is left without the above having been carried out, or if the accommodation is in such a condition that extended cleaning efforts or sanitation are required, the Guest will be billed directly. In such a case, the Guest may also be liable for compensation to the next Guest for delayed access to the accommodation, or their reallocation to another accommodation. Your confirmation states whether cleaning is included or whether there is an option to clean yourself/purchase a place of departure. You will receive a link with what is expected upon departure.

OTHER REGULATIONS
Guest must take good care of the accommodation and follow the rules, instructions and regulations that apply in condominiums.

Age: Minimum age for everyone in the party (does not apply to family members) is 18 years (25 years in Tottbacken). Identification can take place on arrival and the Guest can be refused access to the accommodation if the age requirement is not met without refund. Deviating age regulations can be accepted with special rules, and must always be approved in advance – contact the Lessor.

Pets: Pets are only allowed in some of our accommodations after written permission from the Lessor, and a special additional fee is added. Read here what applies, as well as special rules.

Check-in-check-out time: Current check-in and check-out information is indicated on the confirmation. Changed times can be allowed at extra cost, which must be approved in writing by the Lessor.

Peace and tranquility: Between 22:00 and at 07:00 the guest must observe the greatest consideration and silence towards neighbours. In the case of urgent matters or disturbance, call +4664751000 call security guard

Home insurance:
Guest must have valid home insurance incl. liability insurance that helps if the Guest accidentally damages rented property and is forced to pay damages or the like.

Garbage: No garbage or empty bottles may be left outside the accommodation. Rubbish must be thrown into bins in waste rooms with sorting of cardboard (separated), plastic, glass and metal. Household rubbish must be disposed of in the designated container.

Party: Disruptive party/after-party is strictly prohibited in all accommodation. Guests who are in Åre to have a party should read important information here. In case of urgent matters or disturbance, call +4664751000 val call guard

Damages: The guest is fully responsible for all possible damages that occur to the accommodation and its inventory if the guest, or anyone else who is granted access to the accommodation, has been negligent. Normal wear and tear is not charged.

Other purpose: The guest may not use the accommodation for anything other than what was agreed upon at the time of booking (usually leisure purposes). It is not permitted to set up tents, caravans, bathtubs, barbecues, music systems, etc. on the plot.

Number of people: There may not be more people than the number of beds in the accommodation, with the exception of small children.

Smoking: Smoking is prohibited.

Sports equipment: Skis must be stored in ski storage and may not be taken into the accommodation. For questions about other equipment, contact the Lessor.

Forgotten: The lessor or the Broker is not responsible for personal belongings left behind.

VIOLATION OF POLICY RULES

Special rules

Direct debit: The payee has the right to directly debit the Guest in case of violation of all the rules set out above according to the price list.

Disposal: The Lessor or Broker has the right to terminate the contract with immediate effect if the Guest or anyone in his company behaves in a disruptive manner and/or commits damage in the accommodation or the surrounding area or if the accommodation is used for a purpose not intended . Then the Guest and his party must immediately move out of the accommodation without refund of the rental amount.

DEPOSIT
During certain particularly vulnerable periods (Russhelg, Student weeks, v.9, Easter and Åre Sessions), the Lessor has the right to take a deposit of SEK 5,000, which is refundable in whole or in part, after an approved inspection of the accommodation as long as it is spotless. The lessor will contact you in advance if you book during a period covered by deposit requirements.

WHAT HAPPENS IN THE EVENT OF A DISPUTE
Guest should first contact the Lessor with any complaints. If the Guest and the Lessor do not agree in a negotiation, the Guest can turn to the General Complaints Board or public court.

WAR, NATURAL DISASTERS, STRIKE, ETC.
Both parties have the right to withdraw from the agreement if the arrangement cannot be provided due to acts of war, natural disaster, labor market conflicts, longer interruptions in the water or energy supply, fire , or other similar major events, which neither party could foresee or influence.

If something unforeseen happens in a booked apartment before or during a stay that makes it impossible to use the accommodation, the Lessor has the right to reallocate to another accommodation.

The rental conditions are considered accepted when the Guest completes your booking with the Lessor.