General booking conditions

ÅRE IS KNOWN FOR GREAT NIGHT LIFE

IF THE PURPOSE OF YOUR JOURNEY IS TO PARTY, YOU SHOULD READ THIS:

We have sharpened our rules. In Åre Travel’s accommodation, disruptive party/ after-party is strictly prohibited and violation is charged according to a special tariff.

READ MORE

GENERAL BOOKING CONDITIONS

THE LANDLORD IS LIABLE TO

Provide the guest of a written confirmation of their booking / cancellation and other necessary documents.

Provide information on how payment is to be made, provide information on key or codes prior to arrival and that the guest is otherwise informed about other important issues.

That the arrangement matches the description on the confirmation.

THE GUEST HAS TO CHECK THEIR DATA

It is the guest’s responsibility to check the confirmation, that the e-mail and phone numbers are correct, and to ensure that the arrival and departure date are correct.

PAYMENT

The guest’s payment for the event must be delivered to the landlord at some time after booking, but no later than 14 days before arrival or on the date stated in the confirmation / invoice.

The landlord has a right to draw a registation fee as a first instalment. 

The arrangement must always be paid in full before commencing, unless otherwise agreed.

Payment can be done by card or invoice. If you wish to pay by card, a registration of your card details must be done when booking via channel or at our website at www.aretravel.se. If we do not receive your card details, an invoice will be sent to you.

If the guest doesn’t pay the invoice in time, or the landlord hasn’t been able to charge the card at the giving date, the landlord has a right to cancel the booking.

When paying abroad the guest pays for any other charges that may occur, both in Sweden and in your home country.

The landlord does payment and refunds in the currency that states on the confirmation. The landlord is not responsible for any difference in currency.

Refunds by card may take between 5 – 15 days. This time is nothing that the landlord can influence.

BOOKING / CANCELLING WHEN BOOKING IS MADE BY CHANNEL

When booking via channel (such ascom, Hotels, Airbnb etc), both they and we will send out a booking confirmation via email.

Booking conditions depends on which channel the guest is booking with, and which price plan has been selected. Check what applies in the channel’s confirmation.

A cancellation must be made via the booking channel and they must confirm a cancellation in writing.

The terms set up by the channel are valid and cannot be renegotiated with Åre Travel. If you have any questions, contact the booking channel.

BOOKING / CANCELLING WHEN BOOKING IS MADE BY WEBSITE OR RECEPTIONIST

When booking, we send out a booking confirmation via email. After receiving the booking confirmation, you have a right of withdrawal for 24 hours. After 24 hours the booking is binding.

25% of the amount is a registration fee. 

Cancellation of the accommodation must be made to us in writing, and the cancellation must be confirmed by Åre Travel in writing. Otherwise, the booking is valid.

If canceled within 24 hours of receiving you booking confirmation, 0% of the rental amount will be charged.

If canceled 42 days or more before arrival, only the registration fee of 25% is charged.

If canceled less than 41 days before arrival the full amount of the rental price will be charged.

COVID 19 – SPECIAL BOOKING CONDITIONS

For bookings made from May 1, 2020, which relate to bookings from May 1 to November 30, 2020, special booking conditions apply with the uncertainty surrounding travelers during the Corona pandemic.

All bookings of max 7 days can be canceled with full refund up to 14 days before arrival.

ACCESSORIES

Accessories that are ordered extra are not cancellable.

FLAWS
If the arrangement cannot be provided in accordance with the booking confirmation and the Lessor cannot offer Guest other equivalent services, then Guest has the right to cancel the agreement and receive reimbursement for deductions for which the Guest has already had use. In order for the Guest to have the right to cancel the agreement, Guest must notify the Lessor as soon as possible.

Errors occurring during the stay must be reported by the Guest within a reasonable time in order for the Landlord to have an opportunity to rectify the error. If Guest has not made errors and defects and the Lessor has thus not had the opportunity to rectify the error, the Guest is not entitled to any compensation.

The right to damages, due to errors during the stay or because the Landlord canceled the trip, does not apply if the Landlord can prove that the trip could not be completed or that the error occurred due to obstacles / circumstances beyond the Landlord’s control.

CHECK OUT:

The following must always be done at check-out:

Before departure, always dishwasher should be filled and put on by Guest.
Empty glasses and garbage should be removed from the accommodation and discarded in the sorting in the building.
The accommodation must be locked on departure, windows must be closed, all electronics must be switched off and lamps must be switched off.

All keys to the accommodation and storage room must be provided upon departure.
Parking tickets must be returned.
In cases where the accommodation is left without the above, or if the accommodation is in such a condition that extended cleaning or cleaning is required, the Guest will be charged directly.

In such a case, Guest may also be liable to pay compensation to the next Guest for delayed access to the accommodation, or their reallocation to other accommodation.
Your confirmation indicates whether cleaning is included or if there is the option to clean / buy departure cleaning yourself.

OTHER RULES

Guests must take good care of the accommodation and follow the rules, instructions and regulations that apply

Age: The minimum age for everyone in the company (does not apply to family members) is 18 years (25 years in Tottbacken and Villa Solbringen). Identification can be made on arrival and Guest can be denied access to the accommodation if the age requirement is not met without a refund. Different age regulations can be accepted with special rules, and must always be approved in advance – contact the Landlord.

Pets: Caring for pets is prohibited in all accommodation, with the exception of the Village House, where pets are allowed after written permission from the Landlord, and a special supplementary tariff is added.

Check-in time: Current check-in and check-out information is stated on the confirmation. Changed times may be allowed at extra cost which must be approved in writing by the Landlord.
Peace and tranquility: Between noon 10 pm and 2 pm At 07:00 the guest should observe the utmost regard and silence towards neighbors.

Home insurance: Guest must have a valid home insurance incl. liability insurance that helps in case the Guest happens to damage leased property and is forced to pay damages or similar.

Garbage: No garbage or empty bottles may be left outside the accommodation. Garbage should be disposed of in garbage cans in garbage containers with sorting cartons (broken apart), plastic, glass and metal. Household garbage should be disposed of in the intended receptacle.
Party: Disturbing party / after party is strictly prohibited in all accommodation. Guests who are in Åre for a party should read important information here.

Damage: The guest is fully responsible for any damage that may occur to the accommodation and its inventory if the guest, or anyone who is granted access to the accommodation, has been careless. Normal wear is not charged.

Other Purpose: The guest may not use the accommodation for anything other than what was agreed upon booking (usually for leisure purposes). It is not allowed to set up tents, caravans, tubs, barbecues, music facilities etc. on the site.

Number of people: No more people than the number of beds in the apartment, with the exception of small children.
Smoking: Smoking is prohibited.
Ski: Ski must be stored in ski storage and must not be taken into the accommodation.
Forgotten: The landlord is not responsible for any personal belongings that are forgotten.

INFRINGEMENT OF ORGANIZATION RULES
Direct debit: The landlord has the right to directly charge the Guest in case of violation of all the rules set out above according to price list.
Divestment: The landlord has the right to terminate the contract with immediate effect if the Guest or anyone in his company is disturbed and / or commits damage in the accommodation or the surrounding area or if the accommodation is used for an unintended purpose. Then the Guest and his company must immediately move from the accommodation without repayment of the rental amount.

DEPOSIT
During certain particularly vulnerable periods (Russhelg, Student weeks, v.9, Easter and Åre Sessions), the Lessor has the right to take out a deposit of SEK 5,000, s.

    Åre Travel- Center
    Freestylehuset – Stationsvägen 18
    Mitt i Åre 1 – Kabinbanevägen 22 D
    Mitt i Åre 2 – Årevägen 108

    Åre Travel- Riders Home
    Bysshuset – Årevägen 113

    LANDLORD:

    Åre Travel Designer AB
    Reception: Stationsvägen 18
    837 51 Åre
    Sverige

    Phone: +4664788480
    Mail: booking@aretravel.se
    www.aretravel.se

    VAT:
    559154–4068
    SE559154406801

    PAYMENT
    Bankgiro:
    840-2679 Account number: 6381-532057651

    IBAN SE 1760000000000532057651 BIC HANDSESS

     

    LANDLORD

    Tottbacken/ Peak Performance Mountain House
    Renskutan AB
    Tottbacken 10
    83013 Åre
    Sverige

    VAT NUMBER:
    556636-7230
    SE556636723001

    Bankgiro 5622-4736
    IBAN SE1160000000000739117742 BIC HANDSESS
    Handelsbanken S- 830 13 Åre

    Sales, booking & Housekeeping

    Åre Travel Designer AB
    Stationsvägen 18
    837 51 Åre
    Sverige

    Tel: +4664788480
    Mail: booking@aretravel.se
    www.aretravel.se

    Min age: 25 years
    Pets are not allowed
    Private Jacuzzi can be booked – extra charge
    Normal departure cleaning is included

    Åre Travel- Riders Home
    Åre Travelhuset (Mörviksgården)- Stationsvägen 16
    Brygghusen- Kabinbanevägen 4

    Åre Travel- Skiers Home
    Liengården – Årevägen 174 B
    Villa Solbringen

    The properties are owed by private persons, and they are the landlord.

    Åre Travel is a hired as a rental agent responsible for sales, marketing, housekeeping and payments.

    Åre Travel Designer AB
    Stationsvägen 18
    837 51 Åre
    Sweden

    Phone: +4664788480
    Mail: booking@aretravel.se
    www.aretravel.se

    VAT number:
    559154–4068
    SE559154406801

    VAT:
    559154–4068
    SE559154406801

    PAYMENT
    Bankgiro:
    840-2679 Account number: 6381-532057651

    IBAN SE 1760000000000532057651 BIC HANDSESS

    GDPR- PRIVACY POLICY

    1. GENERAL

    1.1 RENSKUTAN AB/ Åre Travel Designer AB respects and cares about your personal integrity. We want you to feel safe when we process your personal data. By way of this privacy policy (“Privacy Policy”), we want to inform you about how we ensure that your personal data is processed in the right way.
    1.2  We must process personal data about you to be able to provide our products and services to you as a user. This Privacy Policy applies to you who order experiences from us.

    2. DATA CONTROLLER AND DATA PROTECTION OFFICER
    2.1 RENSKUTAN AB/ Åre Travel Designer AB is the data controller for the processing of your personal data and is responsible for ensuring that the processing is made in compliance with applicable law. You find our contact details on the last page of this Privacy Policy.

    2.2  We have appointed a data protection officer (the “Data Protection Officer”). The Data Protection Officer has the task of overseeing that our use of personal data is in accordance with applicable law. The Data Protection Officer’s contact details are booking@aretravle.se

    3. OUR PROCESSING OF YOUR PERSONAL DATA
    At RENSKUTAN AB/ Åre Travel Designer AB we process your personal data to provide you with the products and services we offer in the best way possible. That’s why we use your personal data for the following purposes:

    – Administer and carry out contracts, and to safeguard both parties’ legal interests,
    – Marketing, including customised offers,
    – Method and business development.

    In the tables below, you are provided with more information about e.g. why we process your personal data, which personal data we keep to achieve the purposes of the processing and for how long we store your personal data.
    Purpose: Manage and carry out our contractual obligations with you and to safeguard the legal interests of both parties in case of any dispute.

    Personal data: 
    Contact information; 
    Orders and payment information;
    Sensitive personal data such as health and allergy information may in some cases need to be collected.

    What we do:
    We process your personal data to be able to provide, manage and adapt our product and services and provide customer services to you as a user. Should a dispute arise regarding e.g. payment, we are entitled to process your personal data to establish, exercise or defend the legal claim.Legal basis: Performance of a contract. Should a dispute arise, we are entitled to process your personal data with legitimate interest as legal basis.  Information that by law must be submitted to authorities, we have the right to collect through legal obligation.Retention period: Your personal data is kept during the entire contract period and up to 36 months thereafter. We may keep your personal data for a longer time period if necessary to establish, exercise or defend a legal claim in case of a dispute regarding e.g. payment. 

    Your rights: 
    You have the right to object to processing of your personal data based upon a legitimate interest as legal basis. See section 9 if you want to read more about your rights.

    Purpose:
    Marketing, including customised direct offers.

    Personal data: 
    Contact information;
    Browsing behaviour and web browsing history; 
    Orders and payment information;
    Demographic data.

    What we do:
    We use your personal data within the scope of our marketing and market segmentation. With market segmentation, we mean that we categorise our customers based on demographic selection criteria such as age, gender, marital status or place of residence to send direct advertisement and information that is not customised about offers, services, news and competitions to you.Legal basis: Legitimate interest (for mail, phone and social media marketing – and for email, SMS, MMS and other automated marketing systems if the requirements of the Marketing Act are met).
    Consent (for marketing third party products and services via email, SMS and MMS and other automated systems).Retention period:  If you are a customer of ours: The data is stored and used during the entire contract period and up to 36 months thereafter, provided that you have not objected to direct marketing during that time.
    If you are not yet a customer of ours: We have the right to retain your information for the purpose of sending you marketing for 36 months from receiving your contact information. This requires, of course, that you have not objected to direct marketing. If you choose to become our customer, we refer you to the heading “If you are a customer of ours”.
    If you wish to receive customised offers and information about news and competitions specifically formed for you, such as offers on specially-priced service packages, we need your consent. Then we will analyse, for example, during which months of the year you use our various services and the frequency you choose to use the services. We will also analyse your browsing behaviour on our website as well as your purchase and transaction history in respect of our products and services, but also your name, age, gender, civil status and address to provide you with relevant information.Consent

    Your rights:
    You always have the right to demand us to stop using your personal data for direct marketing. You also have the right to withdraw your consent at any time. If you revoke your consent, you will no longer be able to find information and offers that are customised for you. See section 9 for more information about your rights.

    Purpose: Method and business development
    Personal data: 
    Contact information; 
    Purchasing patterns; 
    Orders and payment information;
    Demographic data;
    Browsing behaviour and web browsing history.

    What we do:
    We use your personal data within the scope of our market and customer analyses, consisting mainly of statistics, data from completed market segments and customer satisfaction assessments. The result of our analysis is then used as the basis for improving, replacing or developing new services, processes or working methods to meet your and other customers’ expectations and wishes. We may for example want to use personal data to improve our customer service, offer new package solutions, or customise our website and / or app to your and other customers’ wishes. However, we want to be clear that we always try to anonymise or pseudonymise your personal information as far as possible to achieve this purpose.Legal basis: Legitimate interest.Retention period:We save and use your personal data for this purpose during the entire contract period and up to 36 months thereafter.
    Your rights: You have the right to object to processing of your personal data based upon a legitimate interest as legal basis. If you object to such processing, we will discontinue the processing or anonymise the data. Please see section 9 if you want to read more about your rights.

    4.  WHERE WE COLLECT YOUR PERSONAL DATA FROM
    4.1                    The personal data we process about you is the information you have provided us with. You provide us with information such as contact information and, in some cases, demographic information or health information when booking and when using our services. We do not obtain any information from other sources.

    4.2                 To be able to enter into contract and to enable us to offer you our experiences, you must in some cases provide us with certain personal data. We may need such data to fulfil practical and legal requirements. If you do not provide us with information that we need to offer you our experiences, we unfortunately cannot enter into contract with you or provide you with our products or services.

    5. AUTOMATED DECISION-MAKING
    We do not use any automated decision-making which has significant effects on you.

    6. FOR HOW LONG DO WE KEEP YOUR PERSONAL DATA?
    6.1 We only keep your personal data for as long time as necessary to achieve the purposes for which they were collected in accordance with this Privacy Policy. When we no longer need to save your personal data, we remove the data from our systems, databases and backups. In the tables above under section 3, you may read more information about for how long time we keep your personal data for different purposes.

    6.2 We may be required to keep your personal data for other reasons, such as to comply with legal obligations or to safeguard the parties’ legal interest, or for any other important public interest.

    7.  WHO WILL PROCESS YOUR PERSONAL DATA?
    7.1 Your personal data will only be processed within Renskutan/Tottbacken and by Renskutan/Tottbacken franchisees, its IT-suppliers and parties with which Renskutan/Tottbacken cooperate to provide our services. We may also in certain cases be required to share your personal data with public authorities or other third parties in connection with court proceedings or other legal proceedings.
    7.2 We will not sell your personal data to any third party.

    8. WHERE DO WE PROCESS YOUR PERSONAL DATA?
    8.1 We endeavor only to process your personal data within the EU/EEA. In some cases, we may transfer your personal data to a country outside of the EU/EEA. If personal data is transferred to any such country, we will ensure that your personal data is protected and that the transfer is carried out in accordance with applicable law.

    8.2 When carrying out any transfer to a country that lacks an adequacy decision by the European Commission, we will use the standard contractual clauses issued by the European Commission as legal basis for the transfer. You find these here.
    8.3 When carrying out transfers to recipients in the United States that have joined the Privacy Shield program, we use the Privacy Shield as legal basis for the transfer, which you find here.

    9.  YOUR RIGHTS
    9.1 Our responsibility for your rights
    9.1.1 RENSKUTAN AB/ Åre Travel Designer AB acts as the data controller responsible for ensuring that your personal data is processed in accordance with applicable law and that your rights have an impact on the processing. You may at any time contact us to exercise your rights. You find our contact details at the last page of this Privacy Policy.
    9.1.2 RENSKUTAN AB/ Åre Travel Designer AB is responsible for answering your request to exercise your rights within one month from our receipt of your request. If your request is complicated or if we have received a large extent of requests, we are entitled to prolong our response period with another two months. If we assess that we cannot perform the actions you have requested, we will within one month explain why and inform you about your right to lodge a complaint with the data protection authority.
    9.1.3 All information and communication, and all actions we carry out, is at no cost for you. If the action you request is manifestly unfounded or excessive, we are entitled to charge you an administrative fee to provide you with the requested information or carry out the requested action or refuse to meet your request.
    9.2 Your right to access, rectification and erasure of personal data and restriction of processing
    9.2.1 You have the right to request:
    a) Access to your personal data. This means that you have the right to request an abstract from our data record regarding our use of your personal data. You also have the right to request a copy of the personal information being processed at no cost. However, we may charge you a reasonable administrative fee to provide you with additional copies of the personal data. If you make your access request by electronic means such as email, we will provide you with the information in a commonly used electronic format.
    b) Rectification of your personal data. We will at your request, or at our own initiative, rectify, anonymize, erase or complement personal data that we discover is inaccurate, incomplete or misleading. You also have the right to complement the personal data with additional data if relevant information is missing
    c) Erasure of your personal data. You have the right to request that we erase your personal data if we do no longer have an acceptable reason for processing the data. Given this, erasure shall be made by us if:
    (i) the personal data is no longer necessary for the purposes for which it was collected,
    (ii)  we use your personal data with your consent as legal basis, and you revoke the consent,
    (iii)  you object to such processing that is based on a legitimate interest, unless we have legal and legitimate reasons for to continue the processing.
    (iv) the personal data has not been lawfully processed,
    (v) we are required to erase the personal data due to a legal obligation, or
    (vi) you are a child and we have collected the personal data in relation to the offer of information society services.
    However, there might be requirements under applicable law, or other weighty reasons, that entail in that we cannot immediately erase your personal data. In such case, we will stop using your personal data for any other reasons than to comply with the applicable law, or the relevant weighty reason.
    d) Right to restrict processing. This means that we temporarily restrict the processing of your personal data. You have the right to request restriction of the processing when:
    (i) you believe your information is incorrect and you have requested rectification in accordance with section 9.2.1 b) above during the time period we are verifying the accuracy of the data,
    (ii)  the processing is unlawful and you do not want the personal data to be erased,
    (iii) we, in capacity of data controller, do no longer need the personal data for the purposes for which it was processed, but you need them for the establishment, exercise or defence of legal claims, or
    (iv) you have objected to the processing in accordance with section 9.3 below during the time period we determine whether our interests override yours.

    9.2.2 At RENSKUTAN AB/ Åre Travel Designer AB we will take all reasonable actions to notify any recipients of your personal data as set out in section 7 above regarding any rectification, erasure or restrictions of your personal data after you request us to do so. At your request, we will also inform you of which third parties we have shared your personal data with.
    9.3 Your right to object to the processing
    9.3.1 You have the right to object to such processing of your personal data based upon our legitimate interest or public interest (please see section 3 above). If you object to such processing, we will only continue with the processing if we have a legal and legitimate reasons to continue the processing.
    9.3.2 If you do not want Renskutan/Tottbacken to use your personal data for direct marketing, you are always entitled to object to such use by contacting us. Once we have received your objection, we will discontinue using your personal data for this marketing purpose.
    9.4 Your right to revoke your consent
    For the processing where we use your consent as a legal basis (see section 3 above), you may withdraw your consent at any time by contacting us. You can find our contact information at the bottom of this Privacy Policy. If you revoke your consent, you may not be able to use our services as intended.
    9.5 Your right to portability
    You have the right to portability. This means that you have the right to receive certain of your personal data in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller. You only have this right when your personal data is processed by automated means and our legal basis for the processing is your consent or the performance of a contract between you and Renskutan/Tottbacken. This means e.g. that you have the right to receive and transfer all personal data that you have provided us with when booking.
    9.6  Your right to lodge a complaint with the data protection authority
    You have the right to lodge any complaints regarding our processing of your personal data with the data protection authority.
    10. WE PROTECT YOUR PERSONAL DATA
    You shall always feel safe when providing us with your personal data. Therefore, Renskutan/Tottbacken has implemented appropriate security measures to protect your personal data against unauthorized access, alteration and erasure. In the case of a security breach that may significantly affect you or your personal data, e.g. when there is a risk of fraud or identity theft, we will contact you and inform you of what you can do to reduce this risk.

    11. COOKIES
    RENSKUTAN AB/ Åre Travel Designer AB , we use cookies at our webpage and in our services to improve your user experience. We use cookies to e.g. simplify and adjust our web and application services.

    12. AMENDMENTS TO THIS PRIVACY POLICY
    RENSKUTAN AB/ Åre Travel Designer AB has the right to amend this Privacy Policy at any time. When we make any amendments that are not only linguistic or editorial, you will be provided with clear information of the amendments and which impact they will have on you before the amendments are effective. If we need your consent to fulfil our obligations to you and you do not agree to the changed terms, you may terminate the contract with us before the terms come into force.

    13. CONTACT INFORMATION
    Do not hesitate to contact us at RENSKUTAN AB/ Åre Travel Designer AB if you have any questions regarding this Privacy Policy, our processing of your personal data, or if you want to exercise your rights.

    Renskutan AB/Tottbacken, VAT 566636-7230
    Tottbacken 10, 83751 Åre
     www.tottbacken.se

    Åre Travel Designer, VAT 559154-4068
    Stationsvägen 18, 83752 Åre
    www.aretravel.se
    booking@aretravel.se