General booking conditions

ÅRE IS KNOWN FOR GREAT NIGHT LIFE

IF THE PURPOSE OF YOUR JOURNEY IS TO PARTY, YOU SHOULD READ THIS:

We have sharpened our rules. In Åre Travel’s accommodation, disruptive party/ after-party is strictly prohibited and violation is charged according to a special tariff.

READ MORE

GENERAL BOOKING CONDITIONS

THE LANDLORD IS LIABLE TO

Provide the guest of a written confirmation of their booking / cancellation and other necessary documents.

Provide information on how payment is to be made, provide information on key or codes prior to arrival and that the guest is otherwise informed about other important issues.

That the arrangement matches the description on the confirmation.

THE GUEST HAS TO CHECK THEIR DATA

It is the guest’s responsibility to check the confirmation, that the e-mail and phone numbers are correct, and to ensure that the arrival and departure date are correct.

PAYMENT

The guest’s payment for the event must be delivered to the landlord at some time after booking, but no later than 14 days before arrival or on the date stated in the confirmation / invoice.

The landlord has a right to draw a registation fee as a first instalment.

The arrangement must always be paid in full before commencing, unless otherwise agreed.

Payment can be done by card or invoice. If you wish to pay by card, a registration of your card details must be done when booking via channel or at our website at www.aretravel.se. If we do not receive your card details, an invoice will be sent to you.

If the guest doesn’t pay the invoice in time, or the landlord hasn’t been able to charge the card at the giving date, the landlord has a right to cancel the booking.

When paying abroad the guest pays for any other charges that may occur, both in Sweden and in your home country.

The landlord does payment and refunds in the currency that states on the confirmation. The landlord is not responsible for any difference in currency.

Refunds by card may take between 5 – 15 days. This time is nothing that the landlord can influence.

BOOKING / CANCELLING WHEN BOOKING IS MADE BY CHANNEL

When booking via channel (such ascom, Hotels, Airbnb etc), both they and we will send out a booking confirmation via email.

Booking conditions depends on which channel the guest is booking with, and which price plan has been selected. Check what applies in the channel’s confirmation.

A cancellation must be made via the booking channel and they must confirm a cancellation in writing.

The terms set up by the channel are valid and cannot be renegotiated with Åre Travel. If you have any questions, contact the booking channel.

BOOKING / CANCELLING WHEN BOOKING IS MADE BY WEBSITE OR RECEPTIONIST

When booking, we send out a booking confirmation via email. After receiving the booking confirmation, you have a right of withdrawal for 24 hours. After 24 hours the booking is binding.

25% of the amount is a registration fee.

Cancellation of the accommodation must be made to us in writing, and the cancellation must be confirmed by Åre Travel in writing. Otherwise, the booking is valid.

If canceled within 24 hours of receiving you booking confirmation, 0% of the rental amount will be charged.

If canceled 61 days or more before arrival, only the registration fee of 25% is charged.

If canceled less than 60 days before arrival the full amount of the rental price will be charged.

 

ACCESSORIES
Accessories that are ordered extra are not cancellable.

FLAWS
If the arrangement cannot be provided in accordance with the booking confirmation and the Lessor cannot offer Guest other equivalent services, then Guest has the right to cancel the agreement and receive reimbursement for deductions for which the Guest has already had use. In order for the Guest to have the right to cancel the agreement, Guest must notify the Lessor as soon as possible.

Errors occurring during the stay must be reported by the Guest within a reasonable time in order for the Landlord to have an opportunity to rectify the error. If Guest has not made errors and defects and the Lessor has thus not had the opportunity to rectify the error, the Guest is not entitled to any compensation.

The right to damages, due to errors during the stay or because the Landlord canceled the trip, does not apply if the Landlord can prove that the trip could not be completed or that the error occurred due to obstacles / circumstances beyond the Landlord’s control.

CHECK OUT:

The following must always be done at check-out:

Before departure, always dishwasher should be filled and put on by Guest.
Empty glasses and garbage should be removed from the accommodation and discarded in the sorting in the building.
The accommodation must be locked on departure, windows must be closed, all electronics must be switched off and lamps must be switched off.

All keys to the accommodation and storage room must be provided upon departure.
Parking tickets must be returned.
In cases where the accommodation is left without the above, or if the accommodation is in such a condition that extended cleaning or cleaning is required, the Guest will be charged directly.

In such a case, Guest may also be liable to pay compensation to the next Guest for delayed access to the accommodation, or their reallocation to other accommodation.
Your confirmation indicates whether cleaning is included or if there is the option to clean / buy departure cleaning yourself.

OTHER RULES

Guests must take good care of the accommodation and follow the rules, instructions and regulations that apply

Age: The minimum age for everyone in the company (does not apply to family members) is 18 years (25 years in Tottbacken and Villa Solbringen). Identification can be made on arrival and Guest can be denied access to the accommodation if the age requirement is not met without a refund. Different age regulations can be accepted with special rules, and must always be approved in advance – contact the Landlord.

Pets: Caring for pets is prohibited in all accommodation, with the exception of the Village House, where pets are allowed after written permission from the Landlord, and a special supplementary tariff is added.

Check-in time: Current check-in and check-out information is stated on the confirmation. Changed times may be allowed at extra cost which must be approved in writing by the Landlord.
Peace and tranquility: Between noon 10 pm and 2 pm At 07:00 the guest should observe the utmost regard and silence towards neighbors.

Home insurance: Guest must have a valid home insurance incl. liability insurance that helps in case the Guest happens to damage leased property and is forced to pay damages or similar.

Garbage: No garbage or empty bottles may be left outside the accommodation. Garbage should be disposed of in garbage cans in garbage containers with sorting cartons (broken apart), plastic, glass and metal. Household garbage should be disposed of in the intended receptacle.
Party: Disturbing party / after party is strictly prohibited in all accommodation. Guests who are in Åre for a party should read important information here.

Damage: The guest is fully responsible for any damage that may occur to the accommodation and its inventory if the guest, or anyone who is granted access to the accommodation, has been careless. Normal wear is not charged.

Other Purpose: The guest may not use the accommodation for anything other than what was agreed upon booking (usually for leisure purposes). It is not allowed to set up tents, caravans, tubs, barbecues, music facilities etc. on the site.

Number of people: No more people than the number of beds in the apartment, with the exception of small children.
Smoking: Smoking is prohibited.
Ski: Ski must be stored in ski storage and must not be taken into the accommodation.
Forgotten: The landlord is not responsible for any personal belongings that are forgotten.

INFRINGEMENT OF ORGANIZATION RULES
Direct debit: The landlord has the right to directly charge the Guest in case of violation of all the rules set out above according to price list.
Divestment: The landlord has the right to terminate the contract with immediate effect if the Guest or anyone in his company is disturbed and / or commits damage in the accommodation or the surrounding area or if the accommodation is used for an unintended purpose. Then the Guest and his company must immediately move from the accommodation without repayment of the rental amount.

DEPOSIT
During certain particularly vulnerable periods (Russhelg, Student weeks, v.9, Easter and Åre Sessions), the Lessor has the right to take out a deposit of SEK 5,000, s.

    Åre Travel- Center
    Freestylehuset – Stationsvägen 18 apartment 304
    Mitt i Åre 1 apartment 611 and 614 – Kabinbanevägen 22 D
    Mitt i Åre 2 – Årevägen 108 apartment 839

    Åre Travel- Riders Home
    Mörviken- Stationsvägen 16 apartment 145, 148, 132 
    Brygghusen- Kabinbanevägen 4 apartment 4,5,8,10

    Åre Travel- Åre Sadeln
    Åre Sadeln- Ytterstmyrvägen 8B

    Åre Travel – Skiers Home
    Olympiabacken vid View- Kallströmsväg 5 apartment 7

    LANDLORD:

    Åre Travel Designer AB
    Reception: Stationsvägen 18
    837 51 Åre
    Sverige

    Phone: +4664788480
    Mail: booking@aretravel.se
    www.aretravel.se

    VAT:
    12%
    559154–4068
    SE559154406801

    PAYMENT
    Bankgiro:
    840-2679 Account number: 6381-532057651

    IBAN SE 1760000000000532057651 BIC HANDSESS

     

    LANDLORD

    Tottbacken/ Peak Performance Mountain House
    Renskutan AB
    Tottbacken 10
    83013 Åre
    Sverige

    VAT NUMBER:
    556636-7230
    SE556636723001

    Bankgiro 5622-4736
    IBAN SE1160000000000739117742 BIC HANDSESS
    Handelsbanken S- 830 13 Åre

    Sales, booking & Housekeeping

    Åre Travel Designer AB
    Stationsvägen 18
    837 51 Åre
    Sverige

    Tel: +4664788480
    Mail: booking@aretravel.se
    www.aretravel.se

    Min age: 25 years
    Pets are not allowed
    Private Jacuzzi can be booked – extra charge
    Normal departure cleaning is included

    Åre Travel – Tottvillan
    Tottvillan, Tottbacken 14

    VAT: 12%

    The properties are owed by Landlord: Pensionat Tottvillan AB Org.nr: 556608-7952

    Åre Travel is a hired as a rental agent responsible for sales, marketing, housekeeping and payments.

    Åre Travel Designer AB
    Stationsvägen 18
    837 51 Åre
    Sweden

    Phone: +4664788480
    E-mail: booking@aretravel.se
    www.aretravel.se

    VAT NO: 559154–4068
    SE559154406801

    PAYMENTS

    IBAN SE 1760000000000532057651 BIC HANDSESS

     

    Åre Travel- Skiers Home
    Villa Solbringen

    Landlord: The properties are owed by private people, and they are responsible for renting out the apartments. Åre Travel is a hired as a rental agent responsible for sales and marketing only. 
    Payment is made directly to the owner. 
    Housekeeping and customer service is arranged by Åre Travel Mood Managers AB

    Åre Travel Designer AB
    SE559154-4068
    Stationsvägen 18
    837 51 Åre
    Sweden

    Phone: +4664788480
    Mail: booking@aretravel.se
    www.aretravel.se

     

    Åre Travel Mood Managers AB
    559198-9479

    BOOKING TERMS AND CONDITIONS

    Åre Travel Designer AB, Swedish company VAT no. 559154-4068 (in the following “Åre Travel”, “we” or “us”) provides surf and kite camps in destinations all over the world to individuals and businesses. These Terms and Conditions govern the contractual relationship between Åre Travel and the Traveler when booking a camp at​ ​www.aretravel.se​,​ participating in an activity or buying any related products or services.

    Since these Terms and Conditions constitute an agreement between you and Åre Travel, it is important that you carefully read these Terms before booking your trip or buying related products or services. Please note that some activities are sold but not carried out by Åre Travel, different terms may apply to these activities.

    1. Definitions

    1.1 The following terms and definitions shall have the meaning in these Terms as set forth in this provision:

    “Activities”
    The Activities provided at the destination and included in the Package Tour, such as surfing lessons etc. The Activities may be provided by Åre Travel, an affiliate, a partner or subcontractor to us.

    ”Agreement”
    These Terms, the Booking Confirmation and other brochures, catalogues and printed materials provided by Åre Travel.

    “Booking Confirmation”
    The confirmation of the Traveler’s booking of a Package Tour sent to the Traveler if the booking is accepted.

    ”Website”
    Åre Travel´s website​ ​www.aretravel.se

    ”Package Tour”
    Åre Travel provides Package Tours to the Traveler. Package Tour refers to an arrangement that has been designed before an agreement is reached and which consists of: accommodation, meals and activities or any of these services in combination with any tourist service that is a non-essential part of the arrangement and which is not directly linked to the activities or accommodation. In addition, it is a condition that the event lasts more than 24 hours or includes overnight stays and is sold or marketed for a common price or for separate prices linked to each other

    ”Terms”
    These Terms and Conditions (this document).

    ”Traveler”
    Natural persons and businesses who buy Åre Travels services and products (you).

    2. The booking

    2.1 By booking a Package Tour you acknowledge that you have read, understand and agree to be bound by these Terms.

    2.2 When a booking has been submitted to Åre Travel, we will send you a Booking Confirmation after booking. The booking is binding 24 hours after you recieve the booking confirmation upon both parties

    2.3 If you make a booking on behalf of other participants, you guarantee that you have the authority to accept and do accept these Terms on behalf of the other participants in your party. By booking on behalf of other participants, you are deemed to be the designated contact person for every participant included on that booking. This means that you are responsible for making all payments due in connection with your booking, notifying Åre Travel if any changes or cancellations are required and keeping your party informed.

    2.4 Anyone under the age of 18 on the date of first travel is considered to be a minor. All bookings made by a minor traveling without a parent or guardian require the written consent of a parent, guardian or any other person who is required by applicable law for any minor to travel.

    2.5 A minor participating in the Package Tour “youth camp” must bring the original written consent in signed form and deliver it to the camp manager upon arrival. Åre Travel has the right to reject a Traveler if he or she is without the necessary documents.

    3. Obligations of the traveler

    3.1 The Traveler is responsible for having a complete and valid passport and other documents necessary for the fulfillment of the Package Tour and, if circumstances so require, visa and required vaccinations.

    3.2 Travelers are individually obliged to acquire a travel insurance that covers medical treatment. The activities that are offered through Åre Travel includes a certain risk (even with the presence of instructors/guides), and it is the Traveler’s own responsibility to make sure their insurance covers injuries caused by the activities Åre Travel any affiliate or subcontractors to Åre Travel offers at any given destination.

    3.3 The Traveler is responsible for booking flights and / or other transport to the destination stated at the time of booking of the Package Tour.
    The Traveler shall, when booking a Package Tour, inform Åre Travel of their nationality, including information about possession of Swedish or foreign passports, and possibly dual citizenship, in order for Åre Travel to fulfill its obligation to inform about any passport and visa requirements. Åre Travel’s obligation to provide information regarding passport and visa requirements, only apply in relation to EEA citizens.

    3.4 The Traveler shall immediately after receiving the Booking Confirmation, go through the Booking Confirmation, tickets and other travel documents and make sure that the information is in accordance with the Agreement and that the name is spelled in the same way as it is in the passport.

    3.5 The Traveler shall immediately inform Åre Travel of any changes to the Travelers contact information, such as address, e-mail address, telephone number, errors in spelling or other information relevant to Åre  Travel’s opportunity to contact the Traveler.

    3.6 The Traveler shall behave and not in any way impair the comfort and enjoyment of the other members of the Package Tour. Åre Travel reserve the right to withdraw any booking, service or activity made and/or to decline or refuse any individual as a member of the Package Tour, if it appears, at Åre Travel discretion, that such individual is likely to endanger the health or safety, or impair the comfort and enjoyment of the other members of the Package Tour.

    4. Price and payment

    4.1 Information about the package is included in the Agreement, and the information is binding if we do not explicitly reserve the right to make changes and the Traveler has received information about such changes prior to the conclusion of the Agreement.

    4.2 The price must be stated in such a way that the total price per Package Tour is clearly stated. The price should include all services included in the Agreement as well as mandatory
    taxes, charges and fees national and/or foreign authorities may charge for the services provided.

    4.3 Payment for web client can be made against credit/debit card or invoice and can be divided into 2 payments; consisting of a deposit of 20 % and the remaining amount, 80%.

    The remaining 80 % has to be paid in full by credit card or invoice 60 days prior to arrival at the latest to avoid cancellation of booking and loss of deposit.

    4.4 Åre Travel  will send out a payment reminder for this one week prior to payment due date to the travellers given email or by post.

    4.5 Please note that if the Package Tour is purchased less than 60 days prior to arrival, full payment is due at the time of booking.

    4.6 Special arrangements are included in the Agreement only if these are sold or marketed together with the main arrangement for a common price or for separate prices linked to each other.

    4.7 At the Traveler’s request, additional special services are included in the Agreement only if expressly confirmed by us. Such confirmation must be made in writing. Costs or discounts linked to the additional services or specifications shall be clearly stated in the price schedule.

    4.8 If the payment is delayed, a reminder with additional fee and new date of payment will be issued. By furthermore delays of payment, the case will be transmitted to a debt collector. Be aware that the booking is an obligating agreement of purchase, and that you are obliged to pay unless you commence a written cancellation in accordance of the terms within section.

    4.9 If the terms of payment listed above are not withheld, Åre Travel have the right to regard the booking as annulled, and can prospectively sell the booking to someone else.

    5. Open purchase policy

    5.1 Åre Travel offers a 7 days full refund policy on this purchase when purchased more than 90 days prior to the arrival date of the Package Tour.

    Åre Travel offers a 24 hours full refund policy on this purchase when purchased less than 90 days prior to the arrival date of the Package Tour.

    You will get the full amount refunded if you wish to use this open purchase policy. The policy is only valid by sending us a written cancellation with the order number included within the time limit stated above. Send a written refund request to booking@aretravel.se and we will refund you the purchase within 14 days from the cancellation date.

    6. Price changes

    6.1 If cost increases occur for us after the Agreement becomes binding, we may raise the price for the Package Tour with an amount corresponding to the cost increases if these are due to:

    6.1.1 changes in taxes, fees and duties or fees for certain services, such as airport,
    port, landing and start-up fees or
    6.1.2 changes in exchange rates used in calculating the price of the Package Travel.
    6.2 If a cost increase occurs due to any of the changes in 6.1 I-II above, the price may be increased by an amount corresponding to Åre Travel’s share of the cost increase incurred when fulfilling the Agreement. For example, if a fee according to 6.1 above increases by 10€ for each Travel, the price may be increased by the same amount.
    6.3 The right to increase the price as stated above is only available if the cost increase exceeds 10€.
    6.4 The price may not be increased during the last 20 days prior to the agreed date of departure. We undertake to inform Travelers about price changes as soon as possible.
    6.5 The price for a Package Tour should correspondingly be reduced if our costs decrease earlier than 20 days prior to the agreed departure date, for the same reasons as stated above in section 6.1. In case of cost reduction, the price should be reduced only if the cost reduction exceeds 10€.

    7. Transfer of package tour
    7.1 The Traveler has the right to transfer the Package Tour to another person, if this person complies with these Terms and the Agreement and fulfils the conditions of participation in the Package Tour, for a fee of 70€. The prerequisite is that Åre Travel is notified within a reasonable time before departure. The right to transfer the Package Tour may be limited, in whole or in part, by us if a transfer is not possible due to conditions imposed by subcontractors. Restrictions on the right to transfer a Package Tour shall always be clearly stated in the Agreement.

    7.2 The Traveler and the person to whom the Package Tour is transferred are jointly and severally liable for the amount remaining to be paid for the Package Tour and for all additional costs resulting from the transfer. In addition, we are entitled to reasonable compensation for the extra work and additional costs we incur as a result of the transfer.

    8. Changes requested by the traveler before departure

    8.1 For changes made after the Agreement has become binding upon the parties, Åre Travel has, in addition to the reimbursement for the actual costs resulting from the changes, the right to charge an administrative fee. The Traveler’s changes in this section 8.1 refers to changes made to the date of the Package Tour, the destination or the Travelers participating in the Package Tour etc.

    8.2 Change of dates or downgrade package cannot be made less than 30 days prior to the arrival date. Adding services can be made up until one day prior to arrival.

    8.3 Åre Travel will do their best to change the date of a booking if this is a request from the Traveler. However, be aware that this has to be done at the latest 30 days prior of the departure, as well as that such change is dependent of the availability on the desired dates. Change of date will entail an administration fee of 70€ per person in the booking.

    8.4 Change of date will potentially result in added costs according to price adjustments alongside seasonal circumstances at the destination. Åre Travel is required to inform the Traveler of a prospective rise of Package Tour costs by requests from Travelers to change the dates of a Package Tour.

    8.5 The person responsible for the booking and payment, can request to change the name of the traveller in their booking, but only if the package already has been paid in full. Åre Travel accepts name change, but will not accept responsibility for payment from the person taking over the booking. This is considered an interaction between the original traveller and the new traveller.

    9. Changes/ cancellation made by Åre Travel before departure

    9.1 Åre Travel may change the terms of the Agreement after the Agreement has been concluded. If the Package Tour has to be cancelled or if it cannot be carried out as agreed, the Traveler will be informed as soon as possible.

    9.2 If the change results in a reduction of the value of the Package Tour, the Traveler is entitled to a price reduction. However, this does not apply to any changes or deviations that may be considered to be of minor importance to the Traveler.

    9.3 If we can not fulfill what we have committed to under the Agreement and this constitutes a significant breach of contract for the Traveler, the Traveler may: cancel the Agreement and recover all the amount paid by the Traveler who made the booking under the Agreement; or participate in another Package Tour, if we can offer this.

    9.4 In so far as the Traveler wishes to terminate the Agreement for the reasons stated in this section 9, Åre Travel shall be informed within a reasonable period of time. If this is not done, you will lose the right to terminate the Agreement.

    9.5 If the replacement Package Tour is less than the original Package Tour, we will refund the price difference to the Traveler.

    10. Changes made by Åre Travel after departure

    10.1 Due to later events, we may not be able to provide parts of the agreed services after departure. For certain Package Tours, it may for example be difficult to predict the precise outcome because of their special nature. Changed natural conditions, road change, political events, etc. may cause us to make changes to the travel plan. In such cases, if possible, we will offer the Traveler compensational Package Tour. If the change causes a degradation for the Traveler, this may be entitled to damages and / or deductions.

    10.2 If Åre Travel finds it necessary, an already started Package Tour can be cancelled or changed. By such cancellations, the Traveler has the right to demand the refund of an amount equivalent to the amount of days the Traveler has not made use of. When changing the Package Tour, the Traveler will be informed of what refund regulations that will abide at the specific destination, and the possibility to make the choice whether they want to cancel the Package Tour, or accept the changes that will be made.

    10.3 If changes to the agreed services under 10.1 or 10.2 are due to circumstances beyond our control which we could not reasonably have expected to count on when the Agreement was concluded and whose consequences we could not reasonably have avoided or overcome, the Traveler is not entitled to damages. If changes are due to subcontractors we have hired, we are free of liability only if it is due to a circumstance beyond the subcontractor’s control.

    11. The traveller’s right to cancel the package tour

    11.1 The Traveler’s cancellation of the Package Tour must be done in writing, by e-mail to the addresses listed in section 19 in these Terms. Send us a written cancellation with the number of your Booking Confirmation and your account number included, and we will refund the amount within 2 weeks from the cancellation date.
    11.2 Please note the  open purchase policy as stated in section 5 above.
    11.3 The date of which Åre Travels receive the cancellation will be crucial for the amount of the refund / the Traveler’s payment responsibilities. Cancellation in days before departure: Percentage of total refund:

    11.4.1 From 91 days or more to arrival; 80% (you will be charged 20 % of the total amount)
    11.4.2 90 days or less to arrival: 50% (you will be charged 50 % of the total amount)
    11.4.3 Under 60 days to arrival: 0% (you will be charged 100 % of the total amount)

    11.5 There will be no refund if the Traveler chooses to cancel a Package Tour after it has commenced, unless the cancellation is in accordance with section 12.

    12. Åre Travels rights to cancel the package tour

    12.1 In accordance to paragraph 9 in this agreement, Åre Travel has the right to cancel the booking and keep the deposit if payment has not been made in full within 60 days of arrival. Its important to place payment by credit card in order to assure that payment is registered in Åre Travels system on the payment due date (60 days prior to arrival).

    12.2 If you have been offered an invoice payment its important that you place payment at the very latest 1 week PRIOR to payment due date, to ensure that payment is registered on your booking at the time of the payment due date. A delay of 1 week when paying via bank transfer is considered normal procedure and therefore a payment a week prior to due date is necessary when paying with bank transfer.

    13. Force Majeure

    13.1 Åre Travel, as well as the Traveler, has the right to withdraw from the Agreement, after the Agreement has become binding upon the Parties, if a natural disaster, war, mobilization or military call-up of larger scale, requisition, seizure, authority regulations, contagious diseases and riots or other events that significantly influences the performance of a Package Tour or the conditions of the travel destination at the time when the Package Tour is to be carried out. If the Traveler or Åre Travel waive the Agreement under this provision, the Traveler is entitled to a refund of what he / she has paid under the Agreement. If Åre Travel waive the Agreement under this provision, the Traveler is not entitled to damages or any other penalties.

    13.2 The assessment of whether an event is considered to be such an event as specified in 12.1 shall be made taking into account official statements from Swedish and other international authorities. A statement issued by the Ministry of Foreign Affairs refraining from travel to the current travel destination shall be regarded as such an event.

    13.3 The Traveler is not entitled to withdraw from the Agreement in accordance with clause 12.1 if, at the conclusion of the Agreement, he / she knew that such an incident occurred as referred to in this section 12 or if the event was generally known.

    13.4 The cancellation by force majeure is not valid if the camp at the destination does not have to close due to the force majeure, e.g. if there is a volcano eruption causing a cloud of ashes that will lead to flight cancellations. Åre Travel does not offer or sell flights, and is therefore not obliged to refund their packages if there is a flight cancellation that leads to the customer being hindered from arriving in time.

    15. Refunds and error correction

    15.1 In the event of a defect in the agreed services, the Traveler shall immediately, after having noticed or should have noticed the defect, give Åre Travel or to the subcontractor to which the fault relates a complaint, so that we or the subcontractor are given the opportunity to correct the defect. Complaints should be made on the journey if possible. If it has been possible to make the complaint before returning home, but this has not happened, the Travellers right to complain has been lost.

    15.2 The Traveler shall, as far as possible, ensure that the complaint is documented in writing by us or our subcontractor at the destination.

    15.3 Claims for damages or deductions shall be made to Åre Travel immediately after the end of Package Tour.

    15.4 If a claim is made due to defects in the Package Tour later than two months from the date on which the Traveler noticed or should have noticed the defect, the Traveler is deemed to have lost the right to invoke the defect.

    15.5 If we offer to correct the error, the Traveler may not demand a deduction or cancel the Agreement, provided that the correction is made within a reasonable time and at no additional cost or material disadvantage to the Traveler.

    15.6 The Traveler should always limit his / her injury to the furthest extent possible.

    16. Participation in activities

    16.1 Please note that sometimes Åre Travel only acts as an intermediary and does not organize or perform the Activity at the destination. Activities may be organized and performed by an affiliate or subcontractor to Åre Travel.

    16.2 If the Activity is not organized by Åre Travel, Åre Travel is not responsible for the performance of the Activity. Different terms, regulations or laws may apply to an Activity not performed by Åre Travel and the relationship between the Traveler and the party responsible for the Activity.

    16.3 If the Activity is not performed by Åre Travel, the Traveler shall be informed who the responsible party is. If the Traveler has questions, requests or complaints regarding the performance of the Activity the party responsible for the Activity should be contacted directly.

    16.4 Travelers participate in all Activities on their own risk and are responsible for assessing whether a Package Tour and/or Activity is suitable for them or not. Travelers should consult a physician to confirm their fitness for travel and participation in any planned Activities.

    16.5 Åre Travel does not provide medical advice. It is the Travelers responsibility to assess the risks and requirements of each aspect of the Package Tour and Activity based on their unique circumstances, limitations, fitness level and medical requirements.

    16.6 In order to participate in an Activity, you must upon request provide any medical information reasonably requested by Åre Travel and may be required to complete Åre Travel medical information form available at the time of booking or at the destination of the Package Tour.

    16.7 Medical forms are mandatory for certain Package Tours.

    16.8 Åre Travel reserves the right to deny the Traveler permission to travel or participate in any aspect of a Package Tour or Activity at any time and at the Traveler’s own risk and expense where Åre Travel determines that the Traveler’s physical or mental condition renders the Traveler unfit for travel or represent a danger to he or herself or others.

    16.9 Please note that affiliates and subcontractors organizing Activities also may require the Traveler to complete a medical information form before participating in the Activity.

    16.10 Åre Travel are not responsible for wind, wave, snow and weather conditions during your stay, and will have the right to cancel surf/snow/bike/skiing lessons, guided tours up the mountain, if wind, surf, snow and weather conditions make it impossible or unsafe to run lessons as planned. Instructors and guides working for Åre Travel will have the full right to take decisions about whether the conditions are appropriate or not for lessons, and will also do their best to give the missing lesson(s) back at another time during your stay.
    Travelers cannot claim a refund because of snow or any other weather conditions hindering Åre Travel in giving safe activity lessons.

    17. Limitation of liability

    17.1 Without limiting any other provision of these Terms, to the fullest extent permitted by law, Åre Travel shall not be responsible or assume any liability to any Traveler for: (a) any injury, damage, loss or delay affecting any person or property not arising from Åre Travel own negligence or breach; (b) any loss, damage, cost, expense or delay suffered or incurred due to circumstances beyond our reasonable control, including but not limited to:

    17.1.1  actions or omissions of third parties (including any applicable third party service providers);
    17.1.2  a force majeure events;
    17.1.3  a failure by the Traveler to comply with any of his or her obligations hereunder;
    17.3.4 a failure by the Traveler to possess, obtain or maintain any travel documentation
    required for the Package Tour (e.g. health certificates, visas, valid passports,
    etc.);
    17.3.4 a failure by the Traveler to follow reasonable instructions, including but not limited
    to noting and complying with specified check-in and check-out and/or meeting places and times.

    17.2 To the fullest extent permitted by law, our maximum liability to any Traveler for any loss, damage, cost and/or expense shall in no event exceed the amount of the Package Tour fare paid to and received by us in respect of such Traveler.

    18. Amendments

    18.1 Åre Travel reserves the right to update or alter these Terms at any time, and will post the amended Terms on the Website. Any amendment will take effect 10 days after being posted to the Website. An up to date copy of these Terms, as amended, may be accessed at any time on the Website and will be sent to you upon written request to Åre Travel. You are deemed to have accepted any amendments to these Terms on the date that is 10 days after their posting on the Website.

    19. Severability

    19.1 If any provision, or part thereof, in the Agreement would be or become invalid, this shall not render the entire Agreement invalid. Instead, and to the extent the invalidity substantially affects a Party’s payoff or performance according to the Agreement, reasonable adjustment shall be made.

    20. Contact information

    20.1 If you have any questions regarding these Terms, your Booking Confirmation, changes to the Package Tour, refunds, general questions or other, please send us a message to booking@aretravel.se or send us a letter using the address Åre Travel Designer AB, Bullerbyn 6, 837 51 Åre, Sweden  You can also reach us by calling 00 46 70 309 2117

    21. Governing Law and dispute resolution

    21.1 This Agreement shall be construed in accordance with, and governed by the laws of Sweden.

    21.2 All disputes in relation to this Agreement shall be settled by public courts in Sweden.

    GDPR- PRIVACY POLICY

    1. GENERAL

    1.1 RENSKUTAN AB/ Åre Travel Designer AB respects and cares about your personal integrity. We want you to feel safe when we process your personal data. By way of this privacy policy (“Privacy Policy”), we want to inform you about how we ensure that your personal data is processed in the right way.
    1.2  We must process personal data about you to be able to provide our products and services to you as a user. This Privacy Policy applies to you who order experiences from us.

    2. DATA CONTROLLER AND DATA PROTECTION OFFICER
    2.1 RENSKUTAN AB/ Åre Travel Designer AB is the data controller for the processing of your personal data and is responsible for ensuring that the processing is made in compliance with applicable law. You find our contact details on the last page of this Privacy Policy.

    2.2  We have appointed a data protection officer (the “Data Protection Officer”). The Data Protection Officer has the task of overseeing that our use of personal data is in accordance with applicable law. The Data Protection Officer’s contact details are booking@aretravle.se

    3. OUR PROCESSING OF YOUR PERSONAL DATA
    At RENSKUTAN AB/ Åre Travel Designer AB we process your personal data to provide you with the products and services we offer in the best way possible. That’s why we use your personal data for the following purposes:

    – Administer and carry out contracts, and to safeguard both parties’ legal interests,
    – Marketing, including customised offers,
    – Method and business development.

    In the tables below, you are provided with more information about e.g. why we process your personal data, which personal data we keep to achieve the purposes of the processing and for how long we store your personal data.
    Purpose: Manage and carry out our contractual obligations with you and to safeguard the legal interests of both parties in case of any dispute.

    Personal data: 
    Contact information; 
    Orders and payment information;
    Sensitive personal data such as health and allergy information may in some cases need to be collected.

    What we do:
    We process your personal data to be able to provide, manage and adapt our product and services and provide customer services to you as a user. Should a dispute arise regarding e.g. payment, we are entitled to process your personal data to establish, exercise or defend the legal claim.Legal basis: Performance of a contract. Should a dispute arise, we are entitled to process your personal data with legitimate interest as legal basis.  Information that by law must be submitted to authorities, we have the right to collect through legal obligation.Retention period: Your personal data is kept during the entire contract period and up to 36 months thereafter. We may keep your personal data for a longer time period if necessary to establish, exercise or defend a legal claim in case of a dispute regarding e.g. payment. 

    Your rights: 
    You have the right to object to processing of your personal data based upon a legitimate interest as legal basis. See section 9 if you want to read more about your rights.

    Purpose:
    Marketing, including customised direct offers.

    Personal data: 
    Contact information;
    Browsing behaviour and web browsing history; 
    Orders and payment information;
    Demographic data.

    What we do:
    We use your personal data within the scope of our marketing and market segmentation. With market segmentation, we mean that we categorise our customers based on demographic selection criteria such as age, gender, marital status or place of residence to send direct advertisement and information that is not customised about offers, services, news and competitions to you.Legal basis: Legitimate interest (for mail, phone and social media marketing – and for email, SMS, MMS and other automated marketing systems if the requirements of the Marketing Act are met).
    Consent (for marketing third party products and services via email, SMS and MMS and other automated systems).Retention period:  If you are a customer of ours: The data is stored and used during the entire contract period and up to 36 months thereafter, provided that you have not objected to direct marketing during that time.
    If you are not yet a customer of ours: We have the right to retain your information for the purpose of sending you marketing for 36 months from receiving your contact information. This requires, of course, that you have not objected to direct marketing. If you choose to become our customer, we refer you to the heading “If you are a customer of ours”.
    If you wish to receive customised offers and information about news and competitions specifically formed for you, such as offers on specially-priced service packages, we need your consent. Then we will analyse, for example, during which months of the year you use our various services and the frequency you choose to use the services. We will also analyse your browsing behaviour on our website as well as your purchase and transaction history in respect of our products and services, but also your name, age, gender, civil status and address to provide you with relevant information.Consent

    Your rights:
    You always have the right to demand us to stop using your personal data for direct marketing. You also have the right to withdraw your consent at any time. If you revoke your consent, you will no longer be able to find information and offers that are customised for you. See section 9 for more information about your rights.

    Purpose: Method and business development
    Personal data: 
    Contact information; 
    Purchasing patterns; 
    Orders and payment information;
    Demographic data;
    Browsing behaviour and web browsing history.

    What we do:
    We use your personal data within the scope of our market and customer analyses, consisting mainly of statistics, data from completed market segments and customer satisfaction assessments. The result of our analysis is then used as the basis for improving, replacing or developing new services, processes or working methods to meet your and other customers’ expectations and wishes. We may for example want to use personal data to improve our customer service, offer new package solutions, or customise our website and / or app to your and other customers’ wishes. However, we want to be clear that we always try to anonymise or pseudonymise your personal information as far as possible to achieve this purpose.Legal basis: Legitimate interest.Retention period:We save and use your personal data for this purpose during the entire contract period and up to 36 months thereafter.
    Your rights: You have the right to object to processing of your personal data based upon a legitimate interest as legal basis. If you object to such processing, we will discontinue the processing or anonymise the data. Please see section 9 if you want to read more about your rights.

    4.  WHERE WE COLLECT YOUR PERSONAL DATA FROM
    4.1                    The personal data we process about you is the information you have provided us with. You provide us with information such as contact information and, in some cases, demographic information or health information when booking and when using our services. We do not obtain any information from other sources.

    4.2                 To be able to enter into contract and to enable us to offer you our experiences, you must in some cases provide us with certain personal data. We may need such data to fulfil practical and legal requirements. If you do not provide us with information that we need to offer you our experiences, we unfortunately cannot enter into contract with you or provide you with our products or services.

    5. AUTOMATED DECISION-MAKING
    We do not use any automated decision-making which has significant effects on you.

    6. FOR HOW LONG DO WE KEEP YOUR PERSONAL DATA?
    6.1 We only keep your personal data for as long time as necessary to achieve the purposes for which they were collected in accordance with this Privacy Policy. When we no longer need to save your personal data, we remove the data from our systems, databases and backups. In the tables above under section 3, you may read more information about for how long time we keep your personal data for different purposes.

    6.2 We may be required to keep your personal data for other reasons, such as to comply with legal obligations or to safeguard the parties’ legal interest, or for any other important public interest.

    7.  WHO WILL PROCESS YOUR PERSONAL DATA?
    7.1 Your personal data will only be processed within Renskutan/Tottbacken and by Renskutan/Tottbacken franchisees, its IT-suppliers and parties with which Renskutan/Tottbacken cooperate to provide our services. We may also in certain cases be required to share your personal data with public authorities or other third parties in connection with court proceedings or other legal proceedings.
    7.2 We will not sell your personal data to any third party.

    8. WHERE DO WE PROCESS YOUR PERSONAL DATA?
    8.1 We endeavor only to process your personal data within the EU/EEA. In some cases, we may transfer your personal data to a country outside of the EU/EEA. If personal data is transferred to any such country, we will ensure that your personal data is protected and that the transfer is carried out in accordance with applicable law.

    8.2 When carrying out any transfer to a country that lacks an adequacy decision by the European Commission, we will use the standard contractual clauses issued by the European Commission as legal basis for the transfer. You find these here.
    8.3 When carrying out transfers to recipients in the United States that have joined the Privacy Shield program, we use the Privacy Shield as legal basis for the transfer, which you find here.

    9.  YOUR RIGHTS
    9.1 Our responsibility for your rights
    9.1.1 RENSKUTAN AB/ Åre Travel Designer AB acts as the data controller responsible for ensuring that your personal data is processed in accordance with applicable law and that your rights have an impact on the processing. You may at any time contact us to exercise your rights. You find our contact details at the last page of this Privacy Policy.
    9.1.2 RENSKUTAN AB/ Åre Travel Designer AB is responsible for answering your request to exercise your rights within one month from our receipt of your request. If your request is complicated or if we have received a large extent of requests, we are entitled to prolong our response period with another two months. If we assess that we cannot perform the actions you have requested, we will within one month explain why and inform you about your right to lodge a complaint with the data protection authority.
    9.1.3 All information and communication, and all actions we carry out, is at no cost for you. If the action you request is manifestly unfounded or excessive, we are entitled to charge you an administrative fee to provide you with the requested information or carry out the requested action or refuse to meet your request.
    9.2 Your right to access, rectification and erasure of personal data and restriction of processing
    9.2.1 You have the right to request:
    a) Access to your personal data. This means that you have the right to request an abstract from our data record regarding our use of your personal data. You also have the right to request a copy of the personal information being processed at no cost. However, we may charge you a reasonable administrative fee to provide you with additional copies of the personal data. If you make your access request by electronic means such as email, we will provide you with the information in a commonly used electronic format.
    b) Rectification of your personal data. We will at your request, or at our own initiative, rectify, anonymize, erase or complement personal data that we discover is inaccurate, incomplete or misleading. You also have the right to complement the personal data with additional data if relevant information is missing
    c) Erasure of your personal data. You have the right to request that we erase your personal data if we do no longer have an acceptable reason for processing the data. Given this, erasure shall be made by us if:
    (i) the personal data is no longer necessary for the purposes for which it was collected,
    (ii)  we use your personal data with your consent as legal basis, and you revoke the consent,
    (iii)  you object to such processing that is based on a legitimate interest, unless we have legal and legitimate reasons for to continue the processing.
    (iv) the personal data has not been lawfully processed,
    (v) we are required to erase the personal data due to a legal obligation, or
    (vi) you are a child and we have collected the personal data in relation to the offer of information society services.
    However, there might be requirements under applicable law, or other weighty reasons, that entail in that we cannot immediately erase your personal data. In such case, we will stop using your personal data for any other reasons than to comply with the applicable law, or the relevant weighty reason.
    d) Right to restrict processing. This means that we temporarily restrict the processing of your personal data. You have the right to request restriction of the processing when:
    (i) you believe your information is incorrect and you have requested rectification in accordance with section 9.2.1 b) above during the time period we are verifying the accuracy of the data,
    (ii)  the processing is unlawful and you do not want the personal data to be erased,
    (iii) we, in capacity of data controller, do no longer need the personal data for the purposes for which it was processed, but you need them for the establishment, exercise or defence of legal claims, or
    (iv) you have objected to the processing in accordance with section 9.3 below during the time period we determine whether our interests override yours.

    9.2.2 At RENSKUTAN AB/ Åre Travel Designer AB we will take all reasonable actions to notify any recipients of your personal data as set out in section 7 above regarding any rectification, erasure or restrictions of your personal data after you request us to do so. At your request, we will also inform you of which third parties we have shared your personal data with.
    9.3 Your right to object to the processing
    9.3.1 You have the right to object to such processing of your personal data based upon our legitimate interest or public interest (please see section 3 above). If you object to such processing, we will only continue with the processing if we have a legal and legitimate reasons to continue the processing.
    9.3.2 If you do not want Renskutan/Tottbacken to use your personal data for direct marketing, you are always entitled to object to such use by contacting us. Once we have received your objection, we will discontinue using your personal data for this marketing purpose.
    9.4 Your right to revoke your consent
    For the processing where we use your consent as a legal basis (see section 3 above), you may withdraw your consent at any time by contacting us. You can find our contact information at the bottom of this Privacy Policy. If you revoke your consent, you may not be able to use our services as intended.
    9.5 Your right to portability
    You have the right to portability. This means that you have the right to receive certain of your personal data in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller. You only have this right when your personal data is processed by automated means and our legal basis for the processing is your consent or the performance of a contract between you and Renskutan/Tottbacken. This means e.g. that you have the right to receive and transfer all personal data that you have provided us with when booking.
    9.6  Your right to lodge a complaint with the data protection authority
    You have the right to lodge any complaints regarding our processing of your personal data with the data protection authority.
    10. WE PROTECT YOUR PERSONAL DATA
    You shall always feel safe when providing us with your personal data. Therefore, Renskutan/Tottbacken has implemented appropriate security measures to protect your personal data against unauthorized access, alteration and erasure. In the case of a security breach that may significantly affect you or your personal data, e.g. when there is a risk of fraud or identity theft, we will contact you and inform you of what you can do to reduce this risk.

    11. COOKIES
    RENSKUTAN AB/ Åre Travel Designer AB , we use cookies at our webpage and in our services to improve your user experience. We use cookies to e.g. simplify and adjust our web and application services.

    12. AMENDMENTS TO THIS PRIVACY POLICY
    RENSKUTAN AB/ Åre Travel Designer AB has the right to amend this Privacy Policy at any time. When we make any amendments that are not only linguistic or editorial, you will be provided with clear information of the amendments and which impact they will have on you before the amendments are effective. If we need your consent to fulfil our obligations to you and you do not agree to the changed terms, you may terminate the contract with us before the terms come into force.

    13. CONTACT INFORMATION
    Do not hesitate to contact us at RENSKUTAN AB/ Åre Travel Designer AB if you have any questions regarding this Privacy Policy, our processing of your personal data, or if you want to exercise your rights.

    Renskutan AB/Tottbacken, VAT 566636-7230
    Tottbacken 10, 83751 Åre
     www.tottbacken.se

    Åre Travel Designer, VAT 559154-4068
    Stationsvägen 18, 83752 Åre
    www.aretravel.se
    booking@aretravel.se